12-month position, half-time (20 hrs/week), beginning ASAP
Reports to Director of Innovation & Technology
Georgetown Day School (GDS), among the most cutting-edge and forward-leaning independent educational institutions in the Washington, DC, area with more than 1,000 students; top-level faculty, leadership, and Board of Trustees; thousands of constituents; and an annual operating budget greater than $40M, seeks to fill a new position, that of Technology Support Specialist at its Lower & Middle School campus.
GDS is seeking an individual to serve in a part-time capacity as Technology Support Specialist at its campus in Washington, DC. The Technology Support Specialist’s core responsibilities including providing front-line technology support and training for faculty, staff and students: including but not limited to ensuring the proper operation of laptop computers, printers, and classroom audio/video equipment, managing a database (Zendesk) for tracking support issues, assisting the campus Network Administrator with management, configuration and upkeep of the data network and VOIP phone system, and providing support and assistance with configuration and deployment of new technology (imaging computers, provisioning phones, configuring and deploying wireless access points, etc.).
The ideal candidate will have expertise and/or experience with technology systems and platform in use at GDS (including Mac OS X and iOS software, Apple hardware, Windows 7, Dell hardware, ChromeOS, JAMF, EXOffice, Zendesk, GSuite for Education, Blackbaud’s K-12 “On” suite, Adobe Creative Cloud). They will possess a fundamental understanding of computer hardware (be able to perform basic hardware maintenance on laptop and desktop computers), be a true people person who has excellent "bedside manner" when providing tech support, possess strong written and verbal communication skills to supplement their in-person support, and be comfortable interacting with a diverse and devoted community of staff and students.
A proactive, organized, energetic, and engaging personality would flourish in this position. This position will also require moderate to significant foot travel (our campus is 100,000+ square feet) and being able to lift up to 40 lbs.
Specific responsibilities include:
· Provide timely and effective technology support and training for all faculty and staff
· Produce and distribute documentation to supplement in-person support and training
· Assist the other Operational IT team members with the configuration, maintenance, and management of technology including: desktop/laptop/tablet computers, audio/video equipment, cloud services, local servers, printers, copiers, networking systems and equipment, backup systems, etc.
· Lead and assist in audio/video setup for assemblies and other campus events
· Assist with software training where appropriate/pending relevant expertise
· Provision and place VOIP phones
· Maintain all hardware & software in an ongoing inventory system
· Assist with purchase order submission processes
· Liaise with outsourced support vendors where necessary
Qualified candidates should submit a cover letter, resume, and a list of three references using our online application system. To apply and find out more about the school, candidates should visit our website at www.gds.org.
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